(f) With respect to paragraphs a, b, c, d, and e above; equipment returned in less than perfect condition, will be charged a $25 fee per item for refurbishing. Early termination of the Services is subject to cancellation fees equal to 100% of the contract for each Service, and Underlying Service taking into account the Service Term (s), Renewal Service Term (s), Underlying Service renewals, disconnection fees and any labour charges that may apply. 1.06 Conveying Limitations to Other Household Residents and Guests. They said they tried calling back after my dad tried to cancel but could not reach us. . With both traditional 9-1-1 and E9-1-1 Dialing service, your call is sent directly to the nearest emergency response center. The Privacy Officer will respond to all such inquiries or complaints within 14 business days of receipt thereof. The Subscriber undertakes to abide by the acceptable terms of use governing Internet access (see Comwave's Acceptable Use Policy). When Internet traffic is light, all applications run at full speed. If you decide to transfer your existing phone number to Comwave from another telephone provider it is possible that your service will be interrupted in certain circumstances while the transfer is in process. This is our agreement with you, the Subscriber. Comwave may collect, use or disclose personal information without the individuals knowledge or consent in certain circumstances as described in Principle #3.1. Absolutely criminal that a public company can operate like this legally. At Comwave, we are committed to your privacy. In case you are not able to speak during the 9-1-1 call, the call-taker would dispatch emergency response vehicles to your last registered address. The contract term length can be identified by the Subscriber on the invoice for services with a 1YR, 2YR, or 3YR designation. Subscriber understands, however, that such Content may be subject to "caching" at intermediate locations on the Internet when being accessed through the Service. Except as specifically prohibited by law, there are no refunds for any unused months for pre-paid service. Directory listings may be available in select serving areas and by request only. Calls to other destinations will be billed monthly at rates determined by Comwave from time-to-time and available on our website. Commission for Complaints for Telecom-television Services (CCTS) is an independent agency whose mandate is to resolve complaints of consumers about their telecom and TV services, and complaints of small business customers about their telecom services, free of charge. Any detriment that is caused to the network as a result of a failure to properly secure your computer system may result in the termination of the Service. For Apple Inc., we use the UDID and for Android we use IMEI. Customer must ensure they have access to the Comwave portal and check it at least monthly. In any event, the Privacy Officer will make reasonable efforts to resolve all such complaints within 30 days of receipt of the initial complaint. To complete the registration, you will need to give us some information about yourself including but not limited to your name, Email address, zip code, postal code, age, and occupation. The application will include sufficient information to permit Comwave to provide an account of the existence, use, and disclosure to any third parties of this personal information. In determining the appropriate form of consent, Comwave shall take into account the sensitivity of the personal information and the reasonable expectations of its Customers and employees. The change to another service was within the last week of a three year period of a service contract. Im down almost 500$ with Comwave because It was in my wife's name and they say I never cancel! Unless specifically advised by the Subscriber prior to the anniversary date, on each activation anniversary, VoIP Pre-Paid is automatically renewed and the Subscriber will be charged once again. During the migration, you will continue to receive charges from your current long distance provider until the migration is complete and services have been successfully switched to Comwave. (c) The Subscriber acknowledges that Comwave Services are provided on a best-efforts basis and lack of service or poor quality is not grounds for contract termination. The Subscriber is solely responsible for use of the Services by any of its employees, officers, directors, agents and any other end user of the Services (collectively, the "End Users"). It is not shared with any other third party. We are here to help. Location & Hours Suggest an edit Toronto, ON M3J 2P5 Amenities and More Accepts Debit Cards Recommended Reviews This despite the stated policy that the cancellation fee maximum is $200; and small print that says poor quality and lack of service are no grounds for termination! (d) transmitting or helping to transmit any file or document containing a worm, Trojan horse, or any other type of computer virus or other similar element that is destructive in nature or likely to harm or adversely affect a third party. Where appropriate, the amended information will be transmitted to third parties having access to the information in question. The Subscriber acknowledges that Home Phone VoIP service requires high-speed Internet connectivity. If you downgrade your plan during your contract period, a downgrade fee will apply equal to the value of the free months. The following terms apply to Equipment Returns where applicable:(a) All equipment must be returned to Comwave at the Subscribers' expense. in Web Design, Software Development Update TV & Stereo 6.6 km away from Comwave The best in high-end audio, home theatre design, home automation, and custom integration. Comwave will not intentionally monitor or disclose any private e-mail message unless required by law. Implied consent will generally be appropriate where the information is less sensitive. The title and address of the person(s) accountable for Comwaves compliance with the policy and to whom inquiries or complaints can be forwarded; The means of gaining access to personal information held by Comwave; and. Comwave will update personal information about Customers and employees as and when necessary to fulfill the identified purposes or upon notification by the individual. Returns cannot be processed without an RA number from Comwave. If necessary, the Privacy Officer will advise the Customer or employee of the existence of relevant complaint procedures. The requested information will be provided or made available in a form that is generally understandable. The first 3 months will be free and the last 3 months of the contract will be free. Sending unsolicited, e-mail messages, including, without limitation, commercial advertising and informational announcements is prohibited. It is the Customer's responsibility to inform Comwave if the device has been stolen, tampered with or used by unauthorized persons or if the device has been altered in any manner in violation of these Terms and Conditions. Comwave will use reasonable efforts to notify of material changes thirty days prior to implementation. More than 98% of Comwave customers are not excessive users and therefore do not need to be concerned about a violation. Comwave considers the above practices to constitute abuse of its service. Internet Service is provided on a Best Efforts basis. For VoIP services Comwave offers a form of 9-1-1 service (9-1-1 Dialing) that is similar to traditional 9-1-1 service but has some important differences and limitations when compared with Enhanced 9-1-1 service (E9-1-1) available in most locations in conjunction with traditional telephone service. Comwave VoIP services are portable to any location with broadband Internet access. Equipment without an RA will not be processed by Comwave. Users will not use another site's mail server to relay mail. Why Your Business Needs LTE Internet Failover, Home Internet, TV and Phone Service | Comwave Canada, CALL 1-866-334-5353 FOR A FREE CONSULTATION. Comwave will maintain procedures for addressing and responding to all inquiries or complaints from its Customers or employees about Comwaves handling of personal information. Comwave will charge the Subscriber's credit card or bank account for charges for the Unlimited Program or any other package in advance commencing on the date of activation of the Services (pro rata for the remaining days in such month) and thereafter, an amount equal to 1 month payment for all packages purchased by the Subscriber will be taken from the Subscriber's credit card during the period from the first day of the month of service until the last day of the month of service, on a monthly basis or as stipulated by Comwave. UNDER NO CIRCUMSTANCES WHATSOEVER IS THE CUSTOMER PERMITTED TO RESELL, SHARE, OR OTHERWISE DISTRIBUTE THE SERVICE OR ANY PORTION THEREOF TO ANY THIRD PARTY WITHOUT THE WRITTEN CONSENT OF COMWAVE AND PAYMENT OF APPLICABLE FEES. You should be prepared to confirm your address and call-back number since the operator may not have this information. We never used the service and tried to cancel after. The Subscriber is responsible for paying all charges, plus all applicable taxes and fees, for the Services subscribed from Comwave. 2. Comwave service is provided to the Subscriber on a best-efforts basis. You assume total responsibility and risk for access to or use of Content and for your use of the Service and the Internet. The Services may only be used by the Subscriber and all persons having the Subscriber's permission to use the Services. Comwave shall make known, upon request, the title of the person or persons designated to oversee Comwaves compliance with this policy. Comwave therefore recommends that the Service not be used for the transmission of confidential information. The call centre operator will confirm your location information and then transfer your 9-1-1 call to the emergency response centre nearest your location. I called Comwave on Wednesday, October 6, 2021 to provide an update on the shipped equipment and the tracking #. You can also however connect the Telephone Adapter "line 1" or "line 2" to any available telephone jack in the home. Comwave will make information about its policies and practices easy to understand, including: Comwave will make this privacy policy available online atwww.comwave.net/privacy. Comwave reserves the right to deem Internet unavailable to you at any time. Call Comwave if you are unsure. Remember that you must update your 9-1-1 information if you move your device to a different location, travel in Canada with your Home Phone service, and if you add a new line to your account. After the promotional period the Subscriber will be billed for services automatically. COMWAVE Canada Tweet Consumer reviews about COMWAVE tania Feb 12, 2012 Early cancellation Fee Charger others may gain access to your system or your Services and Accounts). Extended Warranty coverage commences 30 days after purchase of the warranty. Comwave will be as specific as possible in providing an account of third parties to which it has disclosed personal information about an individual. (d) Transmitting or helping to transmit any file or document containing a "worm", "Trojan horse", or any other type of computer virus or other similar element that is destructive in nature or likely to harm or adversely affect a third party. If a complaint is found to be justified, the Privacy Officer will take reasonable measures to correct the situation, including amending Comwaves policies and procedures if necessary. Any such use shall be at your sole risk and Comwave, its affiliates and its agents, shall be relieved from all liability in connection therewith. You agree throughout the term of your Comwave Services, and provide Comwave with express consent herein to transfer your phone number to;(a) Comwave's preferred carrier partners and vendors as may be required from time-to-time without further consent by you,(b) transfer your phone number to Comwave upon request by you,(c) transfer your phone number from Comwave to an alternate carrier of your choosing upon request by you. This information can be updated through the Comwave website under the 9-1-1 section within theBusiness Careportal. Comwave will not accept collect packages or pay to have packages picked up. Customers traveling outside of the USA and Canada will not have 9-1-1 Dialing services. Comwave cannot guarantee privacy. The knowledge and consent of the individual are required for the collection, use, or disclosure of personal information, except in certain circumstances as described below: The collection of personal information will be limited to that which is necessary for the purposes identified by Comwave. Comwave cannot guarantee privacy. A $9.95 system access fee applies to all internet connections. All of Comwaves employees with access to personal information will be required as a condition of employment to contractually respect the confidentiality of personal information. Any questions or concerns or complaints the Customer may have regarding such content should be addressed to the content provider. Customers will not use another sites mail server to relay mail. When congestion is detected, Comwave Internet Traffic Management assigns higher priority levels to time-sensitive internet traffic like Comwave home and business lines, ComwaveTV, gaming and to ensure that they are not swamped by the traffic of very resource-intensive (but not very time-sensitive) applications like file downloads and peer to peer traffic. With respect to free trial periods for Subscribers on a contract term, the free period is deemed a bonus period and added to the contract term. Unlike traditional phone lines, you can use your Comwave VoIP services anywhere. Comwave reserves the right to take any and all additional actions it may deem appropriate with respect to such activities, including without limitation taking action to recover the costs and expenses of identifying offenders and removing them from the Comwave service, and levying cancellation charges to cover Comwave's costs. To learn more about traffic management practices see ourInternet Traffic Management Policies(ITMP). 1.04 Re-Registration Required if You Change Your Number or Add or Port New Numbers. If the network becomes congested, Comwave Internet Traffic Management makes sure that the traffic of time-sensitive and priority activities receives priority over the traffic of non time-sensitive activities in order to maintain a quality Internet experience for all users. Third party termination requests are not approved. The Terms contained herein apply to all the Services which the Subscriber may subscribe from Comwave, including, for: (i) fixed fee, bundled minutes and unlimited long distance calling plans for residential, home and small business purposes in those destinations designated by Comwave from time to time from a designated telephone number (collectively, the "Unlimited Programs" or individually an "Unlimited Program"); (ii) pay for use regular long distance calling plans to countries designated by Comwave from time to time other than those countries which the Subscriber has already subscribed for as part of the Unlimited Programs (the "Standard Program "); (iii) Internet Voice Over IP local phone service (Home Phone); (iv) television and media streaming services including. As you see in my writing, I am very upset by the WAY THE CUSTOMER RELATIONS REPRESENTATIVE TREATED ME, WITH NO . To learn more about CCTS, you may visit its website at www.ccts-cprst.ca or call toll-free at 1-888-221-1687. (a) Without incurring any liability whatsoever, Comwave may suspend or terminate any or all of the Services for any reason whatsoever, including, without limitation, where the Subscriber:(i) fails to pay an account that is past due, or Subscriber provides payment by cheque or credit card which is not honoured by Subscriber's bank and any security deposits are insufficient to satisfy outstanding balances(ii) fails to provide interim payments when requested by Comwave;(iii) fails to provide or maintain a reasonable deposit or alternate security when requested to do so by Comwave;(iv) fails to meet Comwave's credit requirements, or becomes bankrupt or otherwise insolvent;(v) fails to comply with the terms of a deferred payment or credit agreement with Comwave;(vi) violates any provision of these Terms;(vii) uses or permits others to use the Services for a purpose or in a manner that is contrary to law; or for the purpose of making harassing, threatening, abusive, annoying or offensive calls;(viii) charges or allows others to charge any other person for the use of the Services without Comwave's prior written agreement;(ix) harasses, threatens or otherwise acts unreasonably towards Comwave, its employees or agents, in relation to the Services;(x) alters or otherwise interferes with Comwave's facilities or equipment, or fails to replace or modify equipment or facilities which may harm, damage, interfere or pose a danger to others, the Services, or Comwave's equipment, facilities or network; or(xi) fails to provide payment for other accounts with Comwave, including amounts owed by the Subscriber as a guarantor for the account of another;(xii) uses or permits others to use the Services for resell;(xiii) abuses the network with excessive usage as may be determined by Comwave. An individual with Internet access can cause damage, incur expenses and enter into contractual obligations while on the Internet. The form of consent sought by Comwave may vary, depending upon the circumstances and type of information disclosed. Comwave at its sole discretion may elect to change billing dates. (c) Pre-paid VoIP: This service is sold as a bundle that includes service for a specific period of time (Eg. Comwave reserves the right to refuse to post, or to remove any information or materials, in whole or in part, that it determines, in its sole discretion, are unacceptable, undesirable, or in violation of these policies. Comwave will make the application available to Customers through Customer Service Representatives and to employees through the Human Resources Department. Personal information that is no longer required to fulfill the identified purposes will be destroyed, erased or made anonymous according to the guidelines and procedures established by Comwave. You may be required to maintain a telephone connection through your local exchange carrier in order to use any alarm monitoring functions for any security system installed in your home or business. All returned equipment must be returned to Comwave in like-new re-salable condition in its original packaging. If the calling plan includes only one country or service that is being removed by Comwave, Subscriber may terminate the agreement without further liability. Unless Comwave is unable to correct the service disruption within a reasonable time, Service outages and disruptions are not cause for termination of Services by the Subscriber without incurring early termination fees. Today I received an invoice from Comwave for $226 for early cancellation. so my boyfriend saw comwaves prices and decided to go with them. Subscriber may change plans throughout the term but may be required to pay a fee to compensate for promotions received by the Subscriber who would have otherwise not received them. The use of services or products by a Customer or the acceptance of employment by an employee will be considered implied consent to collect, use and disclose personal information for all identified purposes. You are required to notify Comwave by updating your service in the My Account online at least two weeks before moving so we can verify service availability and update your customer records. Comwaves privacy policy is segregated into ten principles. The speed of Internet Services is dependent on various factors, some of which are not under our control, including the distance of the Customer from our network equipment or the usage by other Customers in that geographic area. 1.05 Network Congestion; Reduced Speed for Routing or Answering 9-1-1 Dialing Calls. When appropriate, the existence of the unresolved issue will be transmitted to third parties having access to the information in question. Account and password protection will be your responsibility. We disclaim all responsibility for the conduct of local emergency response centers and the national emergency calling center. We are ALL suffering from Covid-19. This allows Comwave to deliver a consistent and reliable experience to all customers who use services like browsing, downloading, video streaming, file transfers and instant messaging. Bundles are added together. (c) Where the Services are cancelled, either by the Subscriber or by Comwave as provided herein, and there is an undisputed credit balance on the Subscriber's account, the Subscriber may require that it be refunded to the Subscriber and Comwave reserves the right to charge a reasonable processing fee in connection with issuing refunds. read more in Home Theatre Installation, High Fidelity Audio Equipment, Electronics Studio Raval We rely on third parties to assist us in routing 9-1-1 calls to local emergency response centers and to a national emergency calling center. Complaints regarding email, USENET abuse, SPAM, Illegal Use and System or Network Security issues should be sent to security@comwave.net. The Comwave Subscriber service department is here to assist you and managers are on duty for escalations if you feel that your concerns have not been handled to your satisfaction. You are responsible for contacting the alarm monitoring company to test the compatibility of any alarm monitoring or security system with your VoIP service.Fax Machines: The VoIP service can work with most fax machines, however due to various machine configurations, Internet connectivity and bandwidth fluctuations, faxing using your fax machine and your VoIP service is provided on a best-efforts basis and Comwave assumes no liability whatsoever and provides no guarantee that faxing will work.Relocating & International Destinations: Some countries block Voice Over IP (VoIP) services and your Comwave VoIP service may not work if your relocate it to a country that blocks VoIP service. The Subscriber is responsible for the security of the Subscriber's authorization codes, PIN, and access to the Subscriber's telephones and telecommunications systems. Abuses of the network with excessive usage as solely determined by Comwave, and after notice from Comwave, may result in either the Customer being transferred to one of Comwaves metred usage plans or the suspension or termination of service, in which case the Customer remains obligated to pay amounts owed for any remainder of a contract period. To transfer any number to another company (Reverse LNP) you will incur an administration fee of $50 per number. If you have a complaint about your telephone, wireless, internet or TV service,you must first try to resolve it directly with your service provider. Early cancellation or default of the contract by the Subscriber will result in ECF (Early Cancellation Fees) as listed herein. Personal information will not be used or disclosed for purposes other than those for which it was collected, except with the consent of the individual, or as required by law. Comwave reserves the right to refuse to post, or to remove any information or materials, in whole or in part, that it determines, in its sole discretion, are unacceptable, undesirable, or in violation of these policies. Comwave protects all personal information regardless of the format in which it is held. Local laws may apply in some jurisdictions. If the problem cannot be corrected within thirty-days of the initial report by the Subscriber, the Subscriber may elect to terminate his contract without penalty or liability providing Comwave with written notice of his intent to cancel. Comwave assumes no liability due to blocked VoIP traffic.The Home Phone dial tone comes out of "line 1" and "line 2" on the back of the Telephone Adapter. Unless required by law, Comwave shall not use or disclose personal information for any purpose other than those described above without first identifying and documenting the new purpose and obtaining the consent of the Customer, where such consent may not reasonably be implied. Upon request, a Customer or employee shall be informed of the existence, use and disclosure of his or her personal information and shall be given access to that information. Under normal circumstances, everything runs at maximum speed. The Subscriber also agrees to make all payments by pre-authorized credit card payment with the card number given to Comwave during the activation process unless the Subscriber has enrolled for billing services in which case payment is due upon receipt of invoice. Therefore, Comwaves terms and conditions of service prohibit these practices. Therefore 6 months are free and 12 months are billable. Excessive use of the Comwave service constitutes a violation of these restrictions. You also acknowledge that neither Comwave nor any of its affiliates have any obligation to monitor your use of the Service and, except as provided herein, have no control over such use. . (b) post or transmit messages constituting "spam", which includes but is not limited to unsolicited e-mail messages, inappropriate postings to news groups, false commercial messages, mail bombing or any other abuse of e-mail or news group servers; Excessive Usage: All Comwave Internet customers must comply with the Comwave's terms and the Acceptable Use Policy. Comwave will not assume any responsibility for your acts or omission or of any individual who uses your account. Comwave will allow the individual access to his or her personal information once the individual has provided Comwave with a written request application. This notification includes moves, regardless of whether your phone number changes. 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